Cetuem Moisturiser

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Anniem
Posts: 4
Joined: 9 months ago

Cetuem Moisturiser

Post by Anniem » 8 months ago

I purchased 2 bottles of Cetuem Crème De Lite moisturiser the first bottle was fine however I have opened the 2nd bottle and not only does the plunger only work intermittently but the consistency is like water not what I paid for or expect from a premium skin care product.
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hannah_admin1
Posts: 330
Joined: 1 year ago

Re: Cetuem Moisturiser

Post by hannah_admin1 » 8 months ago

Good Morning,

Thank you for your message.

Please could you provide the order number.

We do apologise for any inconvenience this may have caused you.


Kind Regards,
Hannah
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Anniem
Posts: 4
Joined: 9 months ago

Re: Cetuem Moisturiser

Post by Anniem » 8 months ago

Order number DW2431084
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hannah_admin1
Posts: 330
Joined: 1 year ago

Re: Cetuem Moisturiser

Post by hannah_admin1 » 7 months ago

Good Afternoon,

Thank you for your providing order number.

Could you please send in images of how the product is coming out of the bottle.

Please send it to contactus@tjc.co.uk.

Once we has seen the images we will resolve.

Kind Regards,
Team TJC
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ibby
Posts: 1
Joined: 1 month ago

Re: Cetuem Moisturiser

Post by ibby » 1 month ago

This also happened to me where the pump dispenser stopped working. I contacted Cetuem direct and they sent me another pump along with a free lip balm.
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