Different Description of product

Post Reply
winter
Posts: 1
Joined: 1 year ago

Different Description of product

Post by winter » 1 year ago

on 15 April early morning live tv show one time only a 26ins 9ct yellow gold diamond cut belcher chain wt 10.50 for 429.99 on 4 budget pay. I bid online, went to my basket and paid. on 17 April, I received a 20ins 9ct yellow gold diamond cut belcher chain wt.10.10g!? when I rang the customer service, they insisted that according to my order number, it is the 20"chain. I explained what I should be receiving but their customer service is not helpful. today 20 April, I had to pay £7.50 special delivery postage cost to return the wrong chain for refund. I believe I should be reimbursed for the postage cost in addition to the charges made towards the chain. my questions are: why are two different sizes chains bears the same price?
0

Topic Tags:

hannah_admin1
Posts: 330
Joined: 1 year ago

Re: Different Description of product

Post by hannah_admin1 » 1 year ago

Good Afternoon,

Thank you for your message.

Please could you give a call on 0800 260 6666 ask for Hannah, I did try to give you a call but no luck getting through.
Hope to hear from you soon.

Kind Regards,
Hannah
0

Post Reply