Discount codes

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goldie
Posts: 121
Joined: 1 year ago

Discount codes

Post by goldie » 2 months ago

I have noticed recently that discount codes are not working for me but the same ones are working for a friend. Is this because I am a plus customer by any chance. If you are penalising your plus customers by not allowing them to use codes then obviously I will cancel as on an expensive item the discount could amount to a lot.
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goldie
Posts: 121
Joined: 1 year ago

Re: Discount codes

Post by goldie » 1 month ago

Could I have a response to my question please or is it a secret. I don’t want to ring C,S, as everyone gives different answers. I would like an official answer so I can decide whether to cancel plus or not.
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goldie
Posts: 121
Joined: 1 year ago

Re: Discount codes

Post by goldie » 1 month ago

Still waiting for a response. Great customer service🙄
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simapreet
Posts: 135
Joined: 1 year ago

Re: Discount codes

Post by simapreet » 1 month ago

Good afternoon
Thank you for contacting TJC.
I have contacted the relevant team regarding this and will update you once I get a response.
Kind regards
Sim
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goldie
Posts: 121
Joined: 1 year ago

Re: Discount codes

Post by goldie » 1 month ago

I asked this very simple and basic question a week ago and have still not got an answer. Dreadful customer service. DOES TJC REGARD PLUS AS A VOUCHER AND SO PRECLUDE THE USE OF ANY OTHER VOUCHER ON AN ORDER. I would love someone to explain how it takes more than a week to answer this question. If you do in fact regard it as a concession voucher you will need more than flooding your customers with phone calls and adverts to make it a success. I would also point out that obviously you should make your customers aware of this before they sign up.
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goldie
Posts: 121
Joined: 1 year ago

Re: Discount codes

Post by goldie » 1 month ago

10 days and still no answer. My plus is coming up for renewal in a few days so if I have no response before that I will cancel. In the end your dreadful C.S. means that shopping with you is not worth the trouble.
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