Cancellation ORDER NO DW2798939 30th DECEMBER

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jeweller
Posts: 10
Joined: 3 months ago

Cancellation ORDER NO DW2798939 30th DECEMBER

Post by jeweller » 3 months ago

As it is now over 3 weeks since this order was invoiced and it has not been sent to me please cancel.
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simapreet
Posts: 135
Joined: 1 year ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by simapreet » 3 months ago

Good morning.
Thank you for contacting TJC.
I do apologise that your order has still not been dispatched. Due to Brexit there are delays and we are working on getting these orders out ASAP.
I have passed your order onto the returns team so your refund can be processed.
Kind regards
Sim
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jeweller
Posts: 10
Joined: 3 months ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by jeweller » 3 months ago

It is now 4 weeks since you removed payment for this from my account and it still has neither been sent out or refunded. This is quite simply unacceptable. I requested a cancellation and it has not been done. . Refund immediately .
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simapreet
Posts: 135
Joined: 1 year ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by simapreet » 3 months ago

Good evening
Thank you for contacting TJC.
I do apologise that your order has still not been cancelled.
I am chasing up the relevant teams to try and get this cancelled by the end of today. If it is not done I will chase it up tomorrow again for you.
Kind regards
Sim
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jeweller
Posts: 10
Joined: 3 months ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by jeweller » 3 months ago

Now the order is saying dispatched. Would you please tell me just what is happening. Seems odd to me that when I insist on its being cancelled suddenly it has been dispatched. If it really has been kindly send a link to my mail address where I can track. The link on the order is to Royal Mail which doesn't have it.
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simapreet
Posts: 135
Joined: 1 year ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by simapreet » 3 months ago

Good afternoon
Thank you for contacting TJC.
The order has been marked as dispatched in order to process a refund. I am chasing it with returns to process your refund and it should be done by the end of today or tomorrow hopefully.
I do apologise for the inconvenience caused.
Kind regards
Sim
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jeweller
Posts: 10
Joined: 3 months ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by jeweller » 3 months ago

Still marked dispatched . Still no refund.
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simapreet
Posts: 135
Joined: 1 year ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by simapreet » 3 months ago

Good evening
I can confirm that your order has now been refunded.
Kind regards
Sim
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jeweller
Posts: 10
Joined: 3 months ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by jeweller » 3 months ago

I have had no mail confirmation of refund. If I have indeed been refunded kindly send mail confirmation in the normal way.
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hannah_admin1
Posts: 330
Joined: 1 year ago

Re: Cancellation ORDER NO DW2798939 30th DECEMBER

Post by hannah_admin1 » 3 months ago

Good Afternoon,

Thank you for your reply.

I have checked the systems and it states the refund has gone through successfully,
it may take a few days for it to reflect into your account.

Kind Regards,
Hannah
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