Size of ring ordered

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goldie
Posts: 91
Joined: 1 year ago

Size of ring ordered

Post by goldie » 2 months ago

Hi, I ordered a ring today. I forgot to specify size and realised just after that I should have specified the only other size available . Is it possible for me to change size without cancelling order. The reason I can't cancel order is that I used a voucher to buy and don't want to lose it. I know I can use the free resizing service but it would be easier for both of us if u could just send me size M. Rang personal shopper immediately but they said they couldnt help me. Regards
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goldie
Posts: 91
Joined: 1 year ago

Re: Size of ring ordered

Post by goldie » 2 months ago

Problem sorted. Decided to try personal shopper again just in case something could be done. This time was lucky enough to speak to Asli who couldn't have been more helpful She ordered correct size and cancelled wrong size no problem. I would strongly advise anyone with a problem or ordering bespoke to speak to her. There was no comparison with the person I spoke to yesterday.
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hannah_admin1
Posts: 324
Joined: 1 year ago

Re: Size of ring ordered

Post by hannah_admin1 » 2 months ago

Good Afternoon,

Thank you for your feedback and we are happy to hear Asli has resolved your query.

Kind Regards,
Hannah
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