My Delivery

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Angela1
Posts: 20
Joined: 9 months ago

My Delivery

Post by Angela1 » 5 months ago

I placed an order yesterday lunch time and checking it today I see it is still in the 'Invoiced' stage. I paid £6.99 for 'Next Day delivery' but it looks like I will not be receiving it today.
Not impressed with your Next Day service as this has happened a number of times now.
Angela Sprott
1

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simapreet
Posts: 90
Joined: 7 months ago

Re: My Delivery

Post by simapreet » 5 months ago

Good evening Angela

Thank you for contacting TJC

I have checked your order and can see that it has been dispatched this morning.

I do apologise as I understand that you should have received the order today. Your order should now be with you tomorrow and I have refunded the £6.95 postage and packaging charge you paid.

Kind regards

Sim
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Angela1
Posts: 20
Joined: 9 months ago

Re: My Delivery

Post by Angela1 » 5 months ago

Hi Sim
That is very kind, thank you.
I look forward to hanging the wind chines under my apple tree tomorrow 😊
Regards
Angela
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Angela1
Posts: 20
Joined: 9 months ago

Re: 3615448

Post by Angela1 » 2 weeks ago

I recently bought a kunzite ring 3615448 for my birthday.
The ring arrived and I loved it even though it was very pale however what little pink colour there was seems to have gone. I am so disappointed as this is my favourite gem and I have 6 other kunzite rings all with pink colour. In most lights it is a white colour.
Regards
Angela
0

hannah_admin1
Posts: 284
Joined: 9 months ago

Re: My Delivery

Post by hannah_admin1 » 2 weeks ago

Good Afternoon,

Thank you for your message.

I do apologise that the colour of the stone has gone.

I will in touch shortly to resolve this.

We do apologise for any inconvenience this may have caused you.

Kind Regards,
Hannah
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Angela1
Posts: 20
Joined: 9 months ago

Re: My Delivery

Post by Angela1 » 1 week ago

Hi Hannah
I returned the ring just over a week ago what is the outcome.
Regards
Angela
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simapreet
Posts: 90
Joined: 7 months ago

Re: My Delivery

Post by simapreet » 1 week ago

Good afternoon Angela

Thank you for contacting TJC.

I will be contacting you shortly to assist you further with your query.

Kind regards
Sim
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Angela1
Posts: 20
Joined: 9 months ago

Re: My Delivery

Post by Angela1 » 6 days ago

Hi Sim
We spoke yesterday and I will now wait to hear from Hannah.
We are off on holiday tomorrow but you can contact me on my mobile phone.
Regards
Angela
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Angela1
Posts: 20
Joined: 9 months ago

Re: My Delivery

Post by Angela1 » 6 days ago

Hi Sim
We spoke yesterday and I will now wait to hear from Hannah.
We are off on holiday tomorrow but you can contact me on my mobile phone.
Regards
Angela
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hannah_admin1
Posts: 284
Joined: 9 months ago

Re: My Delivery

Post by hannah_admin1 » 6 days ago

Good Afternoon,

Thank you for your message.

I will be in touch with you once we have got an update from the Jeweler.

Kind Regards,
Hannah
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