Could someone tell me why order DW2800154 is still marked being processed. It was ordered on 30th of December.

Placed order 26/12/2020 received via Hermes 29/12/2020 great but only 2 items, 3543917, 363386, inside each box was a note stating this is to inform...

On numerous occasions I have emailed TJC regarding the enhancement of gemstones I am still waiting for a reply I do feel the customer should be...

Hi. I ordered the above item on the 29/12/20 and when I check the order status it's only coming up as invoiced ! Can you tell me what this means and...

Hi...have called CS so many times but zero progress. I have plus but cannot checkout anything online, it just goes into a loop and goes back to...

Hi, I’m still waiting a free returns label for my slippers, the wrong size was sent, size 8 was sent ordered a 9. . I have three items sent out but...

Order number to my query l entered document number SW15158133 hopefully this will make it easier to trace.
Kind regards DP

Could somebody tell me where the posts on this subject have disappeared to. I tried to use this code when it was advertised and it didn't work ....

I spoke to Hannah on Friday regarding return of postage on item which you got back on Christmas Eve.Despite promises that it would be dealt with on...

TJC Plus - Who else is having problems? I placed two orders on the 28/11/20 - received 8/12/20. Placed two orders on the 11/12/20, still awaiting...

Three times within the last month I have been overcharged for items, The first instance was when I purchased a silver ruby ring for £9.99 from the...

Morning, I have still not received order DW2796311, it was despatched last Wednesday? The tracking no is unusual, the item no is 3632320? Any reason...

Hello
I've tried to contact CS 3 times, no message to say phone lines are busy, only recording about TJC PLUS. There is a few seconds silence, hoping...

I purchased 4 pairs of item 6861566 as Christmas presents. I have been informed today that 2 pairs are faulty. Please advise re returns.
Thank you.

Ordered this ring on Saturday 19th. When will it be dispatched please?????

Every year u make the most ridiculous delivery claims at Christmas. I ordered a morganite ring on 17th and it is still in the TRAKPAK process centre...

I bought an item order 0020825549 2 days ago. Today I could get it for 55 less. Please apply price promise . I have sent a mail to c.s. Subject price...

Hi

How do I change my bank account information with tjc? I need to update it. I've tried to change it online in tjc account,but couldn't do it...

Why does the order has been shipped email only show 1 item shipped, but there were 2 items on that order and BOTH are marked on my account as being...

Is there a delay in checking in returns at the moment. I posted 2 items back to you over a week ago but have had no acknowledgment yet. I used your...

I ordered a Gamages watch for a present. I was sent the wrong one and now the one I ordered is out of stock. The watch should have come with a free...

05.12.20

Good morning
I’m really hoping someone can help me with this as customer services (on email) just don’t seem to understand. Hannah, I...

This order has NOT arrived. Never received the usual shipping text, email or tracking number. Please refund. Thank you

I have still not received my order number DW2704416 which was placed on the 22nd November. It has been showing on my account list as dispatched for...

After watching Gems TV ooops sorry guys I noticed that every time a gemstone appeared on screen information was given on whether the gem was natural...