Why is meant to be under £10 today and yet most of the pieces brought on air are way over, Caroline had I think 6 items that were under £10 and Chloe...

There was an item I liked on web recently with 25% discount but when I went to order it had gone. When it came back there was no voucher offer in...

Can you please advise why I cannot bid online for today's DOD? I can understand if it was an expensive item but this item is simulated diamonds in...

Hello, I returned few items. One of them for replacement, the rest for refund. I got comnfirmation on Tuesday, that refund was processed, but nothing...

On rising auctions I have always been puzzled by bidders who bid against each other even though it may be a long time -sometimes days- before the...

Sorry TJC, but in the absence of the regular Free P+P promotions you used to offer me via email and text messages, I no longer feel I can justify...

Morning, I buy most of my purchases on the web, my niggle is you have to put the item in the basket to see what the price of the postage is. Could it...

Hello

I just received my order today but it's missing the bracelet I ordered. Could you please send me the missing item?

Thank you and best regards

Hi,

Is the jewellery that you describe as jade made from nephrite or jadeite?

And is any of your jade jewellery reconstituted - i.e. made from...

Hi...I received an Isabella Liu ( think that how u spell it) from u last week and after wearing it twice I have noticed that a stone is missing...I...

I have just received a package with a refund for a pair of subtitle earrings which I ordered exactly one week ago. I have just phoned Customer...

Anyone else just getting their jewellery shoved in plastic bags, No purple pouches? means you have to spend more money, to make it look like a nice...

Hiya,
I need to return items that are faulty. Last time I did was a ring that was almost flat and it cost me about 20% of the cost of the ring itself...

Hi Hannah,
I returned 3 items last week, all in the same package, i received a message on Saturday refunding just one of the items, can you see...